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Prelude

Refund Policy

Learn how to request a refund, and review GDPR-related data handling information.

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Matrix

Data we may process when handling refund requests.

Order details

We may process identifiers related to your order to assess eligibility.

Contact data

Your email and contact information are used to respond to your request.

Cookie preferences

We use consent choices to govern analytics and marketing communications.

Core

Refund eligibility and your request process.

  • Request: email us with order information and the reason for the request.

  • Review: we assess eligibility and respond with next steps.

  • Refund timing: processing times may vary depending on the payment provider.

Ethics

Retention periods, security measures, and contact details.

Retention periods

We keep refund-related data only as long as needed to handle requests and comply with applicable legal obligations.

Then data is deleted or anonymized.

Security

We apply appropriate safeguards to protect personal data from unauthorized access and misuse.